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    Loews Portofino Bay Hotel at Universal Orlando

    PPPPP Plus

    InUniversal Orlando Resort, Orlando, United States Of America

    TripAdvisor Traveller Rating

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    Based on 7116 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    Experience la dolce vita – the sweet life – at the luxurious Loews Portofino Bay Hotel at Universal Orlando Resort. This spectacular hotel is styled on Portofino, a chic Italian village.

    You’ll feel like you’ve stepped into the Italian Riviera at this place. This hotel was inspired by the Mediterranean seaside favourite, and flaunts cobbled streets, rainbow-bright cafés, and a beautiful harbour full of boats.

    There are three swimming pools, a choice of restaurants, and a piazza for evening entertainment at the resort. Rooms are spread among the grounds, and kitted out with authentic Italian furnishings.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.
    You'll need to pay a security deposit by credit card upon arrival – this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 750

    Things you'll love

    • located within the Universal Orlando Resort®

    Location

    • Located just a short walk, complimentary water taxi or shuttle away from Universal Studios Florida, Universal’s Islands of Adventure, Universal's Volcano Bay and the Universal CityWalk entertainment complex
    • View Location
    SPECIAL OFFER

    Free Universal Express Unlimited

    You can skip the regular queues* all day in Universal Studios Florida and Universal’s Islands of Adventure. That means less time waiting for The Amazing Adventures of Spider-Man®, Despicable Me Minion Mayhem™ and The Wizarding World of Harry Potter™.

    *Requires theme park admission. Valid at Universal Studios Florida and Universal's Islands of Adventure. Not valid at Universal’s Volcano Bay water theme park or at Pteranodon Flyers™ at Universal’s Islands of Adventure. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.

    Early Park Admission

    You'll have early admission* To the Wizarding World of Harry Potter™ and Universal’s Volcano Bay, which means more time to have fun an hour before the park opens.

    *Valid theme park admission required. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply. HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18).

    FOOD & DRINK

    Room Only

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

      

    Facilities

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      accommodationData.facilities
    • Outdoor beach pool

      Climb the Roman aqueduct waterslide and splash into this themed swimming pool. There's a sandy beach here too, a children's pool right alongside plus a couple of hot tubs and a handful of beach cabanas. There are organised pool games during the day, see reception for a guide to what's going on.

    • Trattoria del Porto®

      Open for breakfast, lunch and dinner. Evening meals include a Tuscan steak dinner menu, seafood dishes, surf and turf, small-plate appetisers, desserts and a special kids' dining and play area. With outside seating overlooking the Harbor Piazza and pretty Portofino Bay. During some evenings there is character dining, face painting, and a balloon artist or a magician.

    • Mandara Spa®*

      After all that rushing around the theme parks, treat yourself to a bit of me time. The Madara Spa® is a 13,000 square foot sanctuary which specialises in Balinese traditional healing arts. There are 14 treatment rooms, relaxation lounges, a hydro-therapy pool, sauna, steam rooms and a full-service hair and nail salon.

    Rooms

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    • Double Room with Bay View

      These double rooms have a view of the bay. In-room entertainment ticks off Wi-Fi, a flatscreen TV with on-demand movies* and an audio dock. You'll also have a coffee machine, mini-fridge, an iron and board, bathrobes, bathroom products and a hairdryer. They sleep up to four with a pair of queen-size beds.

    • Double Room with Garden View

      These double rooms have a view of the garden. For in-room entertainment, you'll have Wi-Fi, a flatscreen TV with on-demand movies* and an audio dock. You'll also have a coffee machine, mini-fridge, an iron and board, bathrobes, bathroom products and a hairdryer. They sleep up to four with a pair of queen-size beds.

    Full Refund--no hassle!
    26 Jun , 2020 CaryPlanner, 49007
    We had hoped to take a Caribbean cruise for my son's 18th birthday and high school graduation. When it was clear that wasn't an option, we booked Portofino Bay as a back-up vacation...one booking in May and one in August, hedging our bets. We got an email stating that the parks and hotels would be closed through the end of May and that we were being issued a full, immediate refund without any action on our part. So much easier than the 2+ months we waited for a refund on our cruise (finally had to escalate to credit card company to get our money back). The hotels and parks are now open for business, but my 18 year just had surgery and didn't feel wearing a mask in the park in August's heat was the best choice for him. I called Loews and had no trouble canceling and got a refund within 10 days. We were at Portofino last summer after the loss of my MIL. The staff went above and beyond to make my son's birthday special. It was just what he needed...a little happy distraction. We'll definitely return in the future. Thanks for making refunds easy in a pandemic.
    Terrible customer service
    18 May , 2020 X5506DWjasonb
    I called in early April because the remainder of my payment was due. A nice lady convinced me to pay & assured me that I could get a full refund if the parks, hotels, etc.. remained closed. I called over a MONTH ago & still no refund!! I have called three times now. Still nothing! I will definitely consider a Disney hotel the next time. My neighbor received a refund on a a Disney hotel within 48 hours of calling. There is no excuse for this!
    Favourite hotel in Orlando!!
    17 May , 2020 my_reviews_4, 186370
    Me and my family have been visiting Orlando every other year for a while now and we trialed different hotels until we found Portofino bay, we now stay here every time. We can not fault the hotel it is beautiful, the service is fantastic and staff are so helpful. Never had a bad experience here. Also the breakfast is my favourite thing out of any hotel I’ve ever stayed in why don’t people mention this more!! Amazing.
    Harbor Nights
    16 May , 2020 DeeDee612, 34511
    Excellent spacious rooms clean and gorgeous nice staff. We went for the Harbor Nights After Thanksgiving it was just beautiful. They do it just perfect and a lasting memory Food is also very good and the opera singers at night are beautiful
    Definitely going back! Here’s why...
    29 Mar , 2020 TravelDiva274
    Stayed at this gorgeous hotel with my “teen” (age 13), “tween” (age 11) and sister, 3/12 - 3/15. (We checked out the VERY DAY the parks closed due to COCID-19!) Whoever is able to find fault with this hotel is clearly not-picky! The hotel itself is gorgeous! My sister, who has visited the Amalfi Coast of Italy & Capri said she felt like she was “back in Italy” the moment we arrived! We arrived at the hotel at 12:30 p.m. Staff was friendly & welcoming! We were offered an available room down the end of a long hallway which we decided to pass on (we’ll be walking enough at the Parks! Who wants to hike down a long hallway at the end of the day?!) So, we left our luggage with the luggage valet (don’t forget to tip!) and chose to wait another room was ready. SO glad we did! Room #1134 (East Wing) overlooks the Bay. It was spacious, clean and comfy! BONUS: it has its own little patio with a table & 2 chairs, enclosed by a low wall! My sister & I enjoyed cocktails & the live performances by the Italian singers on the patio each evening while the kids strolled around the bay or watched a movie...so relaxing! The only negative: we weren’t given any wash cloths 2 days in a row...but a quick call to housekeeping fixed that, We enjoyed the hotel pool on arrival day. Poolside service was convenient. The water slide was closed for maintenance but the kids didn’t mind. Cabanas (with dedicated wait staff, fan, TV, etc) are available for rent for $250.00 per day. Not bad if you plan to spend the day languishing by the pool after 2-3 days exploring the Parks. Speaking of Parks: Express Passes, the best things since sliced bread, are included with your stay at Porto Fino! ($85.00 each if purchased separately!). Separate Express Pass lines on all ride & attractions; no long waits! Express Passes not available at Volcano Bay but, as a guest of the Porto Fino, you enter ALL 3 PARKS 1-hour early!! So, grab a chaise, drop (or lock up) your stuff and RUN to your favorite ride or slide before the throngs arrive! Although the Porto Fino is the furthest hotel from the Parks, access is easy: You can walk, take the Water Taxi or take a “bike taxi”: Kids & I were taken by bike taxi to Universal! Nice ride and a great way to see the other hotels & landscaping. (If you choose this option, there’s no fee; bikers work for tips, so please be generous!) Crowds were large but manageable, considering the onset of COVID-19. All hotels & parks really stepped up their game in terms of additional safety and sanitary precautions. (Side point: my family & I self-quarantined for 2-weeks after our return from Universal. Happy to report that we are all healthy & doing well!) Nice restaurants on site; we ate at Mama Della’s the night before our departure. The calamari was delicious...just wish the portion was a little bigger...The salmon & shrimp with pappardelle was amazing! My sister enjoyed the spaghetti & meatballs. Kids meal portions are generous & include a drink & dessert. Wine & beer prices are reasonable. There’s also a Starbucks & a pizzeria with mini mart on site. Be sure to stroll through both gift shops (one off the lobby and one on Bay level) as well as the lovely little Art Gallery. **COMCAST EMPLOYEES: Show your Company I.D. and enjoy a 20% discount nearly everywhere! I won’t use this review to talk about the Parks (although we had a BALL!!!) But, Loews Porto Fino Bay Hotel gets “TWO THUMBS UP!” from my family!! We’re already looking forward to our next stay in 2021!
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally