Caravela Beach Resort

This was during Christmas 2019. We were a family of 7 members (with 1 infant) seeking 3 rooms. Some of us had extremely specific food requirements - vegan, all natural, gluten-free and sugar-free etc. Prior to booking the hotel, we had specific telephonic and mail conversations with the staff at the reservation desk and the chefs at the restaurant, apprising them of all our special needs, including the ones for the infant. Must commend the staff for their patience, promptness and attentiveness. They made us feel confident of catering to our needs. We made the booking; the whole process was smooth. The hotel shuttle bus was ready upon our arrival at the Goa Airport. This is a complimentary service that the hotel extends to all its guests and it is definitely a plus, especially for first timers and foreigners, given the chaos at and outside the airport. We arrived at the hotel's bright gigantic reception area, the design of which is inspired from old cathedrals. We were immediately taken care of by the reception staff who initiated the check-in formalities. The hotel was ready for us, with the staff being absolutely aware of our specific needs. The check-in process was again smooth. The hotel is designed very well with plenty of open spaces and lot of greenery. It is fully equipped with the usual bells and whistles and includes a small golf course. The fact that it opens at a beach with its own resto-bar on the beach, is all that one could ask for. As we settled in, the chefs in-charge reached out to us personally to discuss the menu for the day and for the duration of our stay. That was very impressive preparedness and commendable service attitude, which put us at ease with our choice of the hotel. The chefs and the staff checked on us from time to time during our entire stay to ensure that we were placed comfortably. In fact, the chefs were present personally to smoothen our order process before every meal, including during buffet meals, customising foods to cater to our specific needs. The waiting and the housekeeping staff were also very swift, prompt and courteous. All in all, they have a happy staff regardless of the department, that owns up responsibility to ensure that the guests have a great time. Special shoutout to the staff: - Giselle (reservations) - it was your prompt, cheery connect that made us choose Caravela - Chief Chefs Jesu Raj & Paul (restaurant) - heartfelt compliments to your culinary skills and the sincere care you and your staff extended, in catering to our unique dietary needs - Cliffus (housekeeping) - great work keeping the house in order; you were super efficient and warm Thank you all for taking such good care of us and providing us bespoke service. You truly made our stay memorable. Our apologies to some other staff members, whose names we are unable to recollect at this point. Lastly, we enjoyed the pool, the bar at the pool, the buffet meals (especially the breakfast), the beach restaurant and of course the sunsets and long walks at the beach. Couple of tips travellers could use: - the F&B at the hotel is expensive. There are restaurants around (check Google for the best rated ones) and shacks at the beach, if opting for à la carte; if opting for buffet, the hotel is the best place - having a rented vehicle makes a lot of sense if opting to eat out and travel around - the beach at the hotel is connected to several other beaches on either side without any obstacles in between, making it a perfect place for a 20 km to 30 km morning or evening run - if 'peace and quiet' in your surroundings is your thing, then visit Caravela, since it is located in Varca, which is in South Goa, and South Goa still retains the true spirit of Goa Hope this helps, please feel free to write in for any further questions. Cheers!

It was very nice feeling once i entered in the hotel with warm welcome. Overall experience was very nice.. will visit again with my frnds n family. Staff was very humble n polite. View was also very good with the services as well.