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Reviews
Tripadvisor Traveller RatingBased on 439 Reviews
Traveller ReviewsRanked #68 of 409 hotels in Venice
Traveller Rating
Excellent
346
Very Good
69
Average
9
Poor
10
Terrible
5
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Ryan M said...
Poor Customer Service & Support
Travelled on 05/2025
We are on our honeymoon and staying for four nights. The TV in our room doesn't work (outside of stricly CNN) & after trying to explain that not having a TV in our room for the entirety of the trip that we just paid a lot of money for is not acceptable, I was told that I can I can go find another hotel instead. I have numerous family members & friends that were planning on staying here in the upcoming months for the...
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Discover64447869327 said...
Appalling treatment
Travelled on 04/2025
Our stay was good in parts.
The good bits were some excellent staff Alberto on reception and an older couple serving in the dining room we wanted to bring home.
The bad bits were:
1. Despite being emailed one month in advance that we were vegan and vegetarian, nothing was labelled as vegan or vegetarian, and the staff had no idea what a vegan ate. In 30+ years of being vegan, this was the most feeble attempt anywhe...
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ser_tay13 said...
Great base to explore Venice
Travelled on 05/2024
A clean, comfortable hotel to stay in when exploring Venice. Great location to walk everywhere from and close to the main train station and bus stops for serving/leaving. Good breakfast and friendly staff who provided some great restaurant recommendations...
gemmah181 said...
Hidden gem with fabulous staff!
Travelled on 03/2025
Just returned after 4 nights at this fabulous hotel. It is in the perfect location away from the crowds but so central for everywhere. If the weather is good make sure you sit out in their secret garden, its an oasis of calm! Our room was clean and spacious, and the rainfall shower just fabulous. Breakfast was great, and we made sure to have it everyday as boy do you need the energy! Daniel the barman was fabulous, ...
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Andreabooth said...
Fantastic hotel in a fantastic location
Travelled on 03/2025
Just returned from staying 4 nights at this hotel. The location is great. Its in a fairly quiet location, away from the madness but its only a 30 minutes walk to St Marco Square. Its a lovely walk with shops and views along the way. Near to the hotel are lots of nice restaurants and shops. Breakfast was nice with pastries, cereal and some cooked options. Coffees were excellent, and the service fantastic. Everyone ...
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