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Reviews
Tripadvisor Traveller RatingBased on 1918 Reviews
Traveller ReviewsRanked #44 of 429 hotels in Vienna
Traveller Rating
Excellent
1385
Very Good
342
Average
97
Poor
38
Terrible
56
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Michelle H said...
Exception service and the perfect location.
Travelled on 10/2025
The Grand Hotel Wien in Vienna is a truly beautiful place that blew us away from the start. Right when we pulled up, the staff was so warm and attentiveit instantly made us feel at home. Huge thanks to Olga Tsokalo at the front desk; she was amazing! She didn't just check us inshe walked us all the way to our room and shared some killer tips on getting around the city without getting lost.
The location couldn't be ...
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Heather S said...
Mixed experience
Travelled on 10/2025
Beautiful, elegant, great spa facilities and good food from the bar/restaurant on the ground floor. Also very close to the opera, a perfect location.
I havent given the hotel full points for one big reason - we ordered a cab at the front desk to take us to the airport. They had confirmed very clearly that its on the meter and we pay by card. Something went very wrong as there was no meter and the cab was over 70 ...
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kewgardenscouple said...
Great Hotel but housekeeping and amenity issues need to be addressed
Travelled on 10/2025
It is a beautiful and grand hotel. The staff was wnderful and helpful. Housekeeping needs to be better supervised. Hotels of this grade (Over 750 euros a night) usually have a person who checks out the room after housekeeping is finished. The carpets were not well vacuumed. A piece of paper which was dropped on the floor befor we left in the morning was still on the floor in the afternoon. The used bar of soap was o...
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Cone H said...
Past glory, still one of my favorites in Vienna.
Travelled on 10/2025
I have stayed in the Grand Hotel several times over the last couple years. But also in the Bristol, Ritz, Sacher, Ambassador, Hilton. I have a personal affinity to the Grand but honestly, it needs a serious makeover. Nothing really wrong, just getting long in the tooth so to say. Really like the buffet breakfast!...
JJLye said...
A beautiful and, yes, grand hotel in a great location
Travelled on 10/2025
We had a wonderful stay at the Grand Hotel Wien. In a nutshell, it's a beautiful hotel in a very central location on the Ring, 5 minutes ' walk from the opera house, 10 minutes from the cathedral square. The rooms are big and very comfortable, the staff are all helpful and professional. It was an absolute pleasure to stay there.
Some of the big hotel chains (I'm looking at you, Fairmont) could learn a thing or two f...
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