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Reviews
Tripadvisor Traveller RatingBased on 1925 Reviews
Traveller ReviewsRanked #45 of 432 hotels in Vienna
Traveller Rating
Excellent
1387
Very Good
345
Average
98
Poor
39
Terrible
56
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Flyer3000 said...
A tired hotel
Travelled on 12/2025
It is an impressive building in a perfect central location. Reception was friendly and efficient.
The room on the 4th floor was large and well presented. The only real issue was the temperature, which was set at 30c! All attempts to turn it down failed, so the only option was to turn it off and to keep turning it off. The entire electrical system in the room was strange, even the lights. Try going to the bathroom in...
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prom1234 said...
Excellent hotel and location
Travelled on 12/2025
Excellent friendly staff,fabulous location, wonderful restaurant and spotless, we will definitely return, many thanks...
Tracy S said...
It was probably a glorious Hotel back in its' day.... but...
Travelled on 11/2025
I typically don't write reviews but wanted to share our experience at the Grand Hotel. We are Hilton members and usually stay at Flagged hotels however Vienna seemed like an opportunity to soak in some of the grandeur of this historical city. I am sure The Grand Hotel was magnificent in its' day but sadly, it has not been kept up and the age of the property is evident. Especially in Room 619 where we stayed. Ther...
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BethanieKay said...
Excellent location, mostly good stay with some drawbacks
Travelled on 11/2025
I was booked at this hotel as part of a post-cruise land package with a river cruise company. The location of the property is definitely top-notch for sightseeing. It's walking distance to all of the major sites in the old town area, and up to the Rathaus. Very convenient, for sure.
The hotel itself seems like a Grand Dame on the outside, but on the inside it's maybe a little bit on the shabbier side of "shabby ...
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wyojane7 said...
Pretty on the outside
Travelled on 11/2025
It looks grand, but mostly that is a facade. Our room was terribly clean (at one point I asked the maid if I could borrow the mop to clean the bathroom floor as my feet were sticking to it.) The heat was very, very noisy and not very efficient. Our room looked at a courtyard with blocky walls in the back of the building.
I had a sandwich in the mainfloor dining room that cost almost 50 euros and took almost an ho...
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