Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 1886 Reviews
Traveller ReviewsRanked #35 of 415 hotels in Vienna
Traveller Rating
Excellent
1365
Very Good
337
Average
96
Poor
36
Terrible
52
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
833saadd said...
Unacceptable customer service for a 5-stars hotel
Travelled on 02/2025
I stayed at Grand Hotel Wien from February 21 to 23, 2025, on a business trip. Despite booking directly through the hotels website and being charged before arrival, I was denied an invoice at check-out and told to email a department that never responded.
Even after speaking with a manager, I was refused any proof of stay or payment, which is completely unacceptable for a luxury hotel.
I still have no invoice or ex...
Read more
wee_lassy_big_world said...
Fantastic character
Travelled on 01/2025
Perfectly located hotel with exceptional charm and decadence. Food and room service were very good as was the piano bar downstairs. Room was a decent size with a comfy bed and pillows you sink into. Bathroom had underfloor heating and great toiletries/ towels. Shower was in a bath not walk in. Service was impeccable. A little over priced for what it was, but we had a very comfortable stay...
Jumaan M said...
Excellent
Travelled on 01/2025
I would like to thank Grand hotel team and especially Walid Marouf, Gentjan, Dimitar, Rafat, and all the other stuff their hospitality and support during my stay in the Grand Hotel in Vienna was great.
I would definitely love to comeback at another vacation to stay there....
erikaelizondo23 said...
Wonderful service
Travelled on 01/2025
Had a wonderful time in this hotel, the service is espectacular. Dimitar Kochoski was the best, he helped us with everything and was very kind! The breakfast is very unique and the suites are majestic. Would definitely go back to this hotel, especially because of the 10/10 service....
TerriR784 said...
Just wow!
Travelled on 01/2025
This was just the latest in so many visits to my second home and was, as always, magical.
Firstly, many thanks to Stefans teams: reception and housekeeping. Particular recognition to Dimi, Thomas Awi and Samuel for all of the attention at reception, great people who work so hard and remain warm, professional and facilitate bookings for restaurants and other, miscellaneous, requests- top drawer!
Housekeeping excel...
Read more