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Reviews
Tripadvisor Traveller RatingBased on 2621 Reviews
Traveller ReviewsRanked #109 of 409 hotels in Vienna
Traveller Rating
Excellent
1229
Very Good
909
Average
328
Poor
100
Terrible
55
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Journey50647509202 said...
Not the best
Travelled on 07/2024
This hotel is in an excellent location in a very walkable city The building is rather nondescript in appearance. The outdoor stair carpet shabby. The entrance and reception are impressive with beautiful chandeliers.
The bedroom was sad, very worn although clean however lacking sparkle.Scuffed and peeling wallpaper,mismatched chipped furniture,old wardrobes,a strange luggage storage area and stained carpet.Although ...
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ArnulfoT said...
A petty of good service; terrible rooms!
Travelled on 07/2024
Great service by Markus, Ina in the front desk, and the welcome staff at the reception of the breakfast!
Terrible rooms, odor and poorly maintained. The bathroom had hair, the blankets when seen through the light looked dirty and even scary!...
Mongling said...
Hotel devoid of soul
Travelled on 07/2024
The website gives the impression that the hotel is modern and in a decent state of repair. This is not the case. It is a soulless place where the rooms are small and shabby. We booked 2 classic rooms which were interconnecting and the bathrooms were absolutely miniscule and the shower was broken in one of them. The front desk are completely unresponsive as well. However, I will praise the concierge who was on top of ...
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luzpaz said...
Disappointing stay.
Travelled on 06/2024
Let me express that I do not enjoy writing negative reviews. However, I have traveled all over the world using iHG brands, and this establishment diminishes the Intercontinental "luxury" brand. I booked two nights even after reading the negative reviews. I imagined that based on the condition of the hotel (old and dated), the hospitality would make up for the cosmetic shortcomings. I was wrong about that.
I arriv...
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Ildiko W said...
Great location but standards have slipped considerably over the years and there are better hotels around
Travelled on 06/2024
Ive been coming to this hotel since the late 90s (for some 27 years!!!), probably before a lot of the staff here were even born. Unfortunately, the standard deteriorated drastically in the last couple of years or so - probably a reason why they are no longer in partnership with Platinum American Express.
I stayed here 3x in the past 6 months. We checked in today for a 3-night stay in a club room before our flight ...
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