Disney's Caribbean Beach Resort

We stayed here for 14 nights in September to October 2019. Upon arrival we were greeted by some very lovely porters. When walking into the hotel we were hit by a lovely blast of air con and a delicious scent that filled the building. Our first impression was that the building was absolutely gorgeous and squeaky clean (which remained our impression for the duration of our stay. We went straight to reception and had to wait maybe 15 to 20 minutes to be served but that was ok as there was an influx of people when we arrived. The staff member checking us in was lovely and made us feel really welcome. She explained our magic bands, dining plan, fastpasses etc. and drew on the map where our room was and we were on our way! The walk to our room was very pleasant past the main pool and over the bridge. We were staying in Jamaica. Our room was very pleasant too and had everything we needed. The location of our room was excellent as we were a stones throw away from the Skyliner that opened part way through our trip but also the bus stop was a short walk away. We were also a short walk from a refill station for our refillable mug which was very convenient. Our pool was closed for refurbishment but it was only a short walk to the next pool which was very pleasant and never too busy. It was also lovely to just be able to chill on a hammock on the beach at night which was very romantic and is somewhere we will remember after I proposed to my partner. The food was of good quality but I felt that the options were lacking. Having previously stayed at a value resort I much preferred the food there over Caribbean Beach but that's perhaps just personal preference of course. The gift shop was small but had everything you needed and we took great joy in spending our remaining snack credits on the great choice of snacks such as Goofy candy. Finally, the staff were very friendly throughout the trip from the person who would hold the door open for you to the staff serving your food. I would consider staying here again if there was a good deal but, personally, would opt for a value resort and upgrade the dining plan. They were in the middle of renovating some of the rooms so I would perhaps stay again to see what they were like.

On the whole a good holiday. Room was good, bed was comfy and the room was largely quiet. The new sky liners are amazing and so much better than bus transportation. Staff were all friendly and helpful A couple of issues though. The buses are abysmal we were told they run approx every 20 mins however more often than not we were waiting upwards of 45 minutes. On 2 occasions we had to pay for a taxi so as not to miss a dinner reservation. On one of the days at animal kingdom we waited an hour for a bus, during this time 3 buses for yacht and beach, swan and dolphin and contemporary came. 2nd the daily security checks are not good I appreciate these are required but several times a security guy hammered on the door ignored the room occupied sign and entered the room, this is not acceptable and when I complained about this I was told that this would keep happening, so basically we had no privacy in our room. Lastly we had minimal disruption from the coronavirus, however I find it unfair that guests who checked out the day prior would get a refund for unused tickets etc but because we checked out on the day we were supposed to due to having no other alternative we are not eligible for any refund. Despite the fact I paid for a late night flight on the last day so I could use the parks on the last day and had made plans. I completely understand the parks being closed I just find the policy on this unfair and baffling

I was torn about giving this 3 or 4 stars so I’ll preface by giving it 3.5. We enjoyed our stay and I would probably stay here again just for the Skyliner alone. That was the best feature at this resort! Very efficient and way better than waiting on buses. We only took the bus twice and that was to Disney Springs each time. We had to wait forever so they could definitely do a better job of making the buses more efficient. Hardly any buses came for Magic Kingdom and we never saw a bus for Animal Kingdom come by the entire time we were waiting. Never saw an Epcot or Hollywood Studios bus either, but that may be partially due to having the Skyliner now. The bus system needs to be addressed though. We ate at the pool bar (Banana Cabana) once and at Centertown Market once. Both meals were just okay. The sweet potato fries at Banana Cabana were very cold, but the jerk chicken on them was very tasty. The drinks at the pool bar had little to no alcohol and were very pricy. The fish tacos at Centertown were just okay. They were very runny and the fish was an odd gray color. Totally not what I was expecting. The room was okay. We were in Jamaica (4328) on the first floor. The room was nice and quite. I was concerned that we would hear neighbors beside or above us, but we never heard anything. The beds were very comfortable. The rooms are pretty outdated. Especially the bathrooms. We had a large pool of water around our toilet the first night and the next morning it had dried up, but had “crystallized”. Very odd and gross. We had maintenance come by and It seemed okay after that. Very scratchy towels, as others have said. The shower dropped the entire time we were there. And the AC is an old old old unit that sounded like a loud train each time it came on. Very loud! All cast members at the resort were very nice and friendly! The lobby area is beautiful and The grounds were gorgeous. The pool looked nice, but we did not use it due to the weather being chilly. All in all we enjoyed our stay. I hope Disney will remodel the rooms sometime down the road.