How do I find out the status of my flight delay claim?

Once you have submitted your flight delay claim form, you will receive an auto acknowledgement from our flight delay specialists informing you of the current average response time. In order to review and process the claims as quickly as possible, no further updates will be given until our final response is sent. In this response, you will be informed if your claim has been successful and the total payment amount. You will receive your cheque separately and usually within 28 days. If the claim is unsuccessful, we will provide an explanation to you.

Have you been affected by a Flight Delay? Find out more about claiming Flight Delay Compensation below.

At TUI Airways, we're really proud of our reputation for our on-time departures. In the unlikely event that your flight is delayed, we would like to apologies for the inconvenience this has caused. We work tirelessly to ensure you have the best holiday experience and we understand that a delayed flight is frustrating.

Under some circumstances, depending on how long you were delayed and what has caused the delay, you may be entitled to claim compensation under the EC261 / 2004 legislation.