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Matters concerning flight delays and denied boarding are governed by the Denied Boarding Regulations EC261/2004. Under these Regulations, only passengers whose flights are delayed for three hours or more may pursue a claim for compensation.

Thank you once again for taking the time to contact us

FAQ's

How do I find out the status of my flight delay claim?

Once you have submitted your flight delay claim form, you will receive an auto acknowledgement from our flight delay specialists informing you of the current average response time. In order to review and process the claims as quickly as possible, no further updates will be given until our final response is sent. In this response, you will be informed if your claim has been successful and the total payment amount. You will receive your cheque separately and usually within 28 days. If the claim is unsuccessful, we will provide an explanation to you.

Have you been affected by a Flight Delay? Find out more about claiming Flight Delay Compensation below.

At TUI Airways, we're really proud of our reputation for our on-time departures. In the unlikely event that your flight is delayed, we would like to apologies for the inconvenience this has caused. We work tirelessly to ensure you have the best holiday experience and we understand that a delayed flight is frustrating.

Under some circumstances, depending on how long you were delayed and what has caused the delay, you may be entitled to claim compensation under the EC261 / 2004 legislation.

BOOKING & FLIGHT DETAILS

What's this? This is the numerical reference on your Booking Confirmation or E-ticket
 
Please note that this form is only for flights with TUI. If you flew with another airline, you'll need to submit a claim on their website
Please enter a date
The departure date of your delayed flight
 

CLAIMANT'S CONTACT DETAILS

Are you the lead passenger ?
Why do you need my date of birth?
Select
 

Additional passenger(s) you're claiming for

Please note you can only claim for up to 20 passengers including yourself

 
If you make a flight delay claim on behalf of another passenger, they will not be able to make a separate claim.
Why do you need my date of birth?
  Add additional passengers
  Add additional passengers
I have approval from the above passengers to claim on their behalf
If you have other passenger(s) approval, please tick the above checkbox in order to submit your claim
We need to process your personal data for the purpose of addressing your query or complaint. By pressing the submit button you are confirming you have read and understood our terms of use and privacy notice.
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