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Reviews
Tripadvisor Traveller RatingBased on 95 Reviews
Traveller ReviewsRanked #326 of 646 hotels in Berlin
Traveller Rating
Excellent
36
Very Good
32
Average
13
Poor
5
Terrible
9
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Go24694968325 said...
Dried bogies on the wall & the cleaner puts a do not disturb sign on your door to save cleaning the room. And no pool
Travelled on 04/2024
We booked this hotel because it had a pool, despite it being far from Berlin centre. When we arrived, we were told by reception that the pool was out of use for 4 months. No one notified us, and it was still being advertised with a pool. We got to the room and there was dried bogies on the wall and then to add insult to injury, we stayed for 3 nights and the room was not cleaned once. We returned on day 3 to a Do no...
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Dan C said...
Extremely disappointing
Travelled on 04/2024
Booked this place for the pool/spa and was told on arrival it will be shut for 4 months. Guests should have been notified in andvance of this to give them a chance to book elsewhere. Also the restaurant was shut too. No compensation of any kind was offered. Terrible experience all round, I recommend booking elsewhere....
PaulaK1313 said...
Nowhere to eat in the evening
Travelled on 12/2023
We found the staff friendly and helpful. Breakfast was ok - nothing special. The pool was nice if a little on the cool side.
Fabulous shower in the room.
Only complaint is that we had to make a 20 minute journey at night with our child to get anything to eat. It wouldve been so much better/helpful if the hotel provided some hot food in the evenings, especially for families. ...
SineMine said...
Did not meet our expectations for a 4-star hotel
Travelled on 07/2023
A lot of potential, but did not meet our expectations for a 4-star hotel.
Hotel has nice décor, larger rooms and comfortable beds.
Room was visibly dirty upon arrival - floors had not been vacuumed or cleaned, dust and hair in all corners and underneath furniture. Walls in bathroom were dirty and smudged, toilet askew.
There is no housekeeping, unless you put a sign on the door (which we were not informed about)....
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ganerjames182 said...
OK- staff arent polite
Travelled on 03/2023
Its OK - location is ok, room is quite nice and spacious, good shower, pool fine but the staff arent very friendly, little care given
Location could be better
Aircon didnt work so had to go downstairs for someone to fix it. Not friendly, no smiles etc
The problem I have is that nothing is explained at all - like the pool, you have to book, then you have to go get a special card key but nothing is explained s...
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