SUNEO Atlantica Thalassa

We arrived on the 26/10 and departed 30/10 (THANKGOD) Bad service, miserable bar staff, pool bar was closed, we all had diarrhoea from the 'food'. no snack bar but mouldy sandwiches were left in the heat as a substitute, no entertainment, dirty pool, DIRTY FLEA BITTEN INFECTIOUS CATS EVERYWHERE and the hotel cane up with a cunning/conning idea to supply a vending machine for customers to pay to feed these poor cats so they didnt have to (another way to rinse you of your money) the only time the barman smiled was when you bought him a drink.. and that didnt last long. Any Tom, Dick or Harry can walk into this resort. (although even a non paying customer would be out of luck because us paying customers couldnt even get a decent drink as they had run out of everything and when i questioned why none of this was available as we paid good money to be there for such a short period of time i was told 'what do you expect, you've come at the end of the season' I expect the same service all the way through the season, not just at peak times. On one positive, 'caitlin-TUI rep' was absoloutely fab, such a sweet and genuine girl. dont waste your money here.

I have a large list of Pros and Cons - so we will start with these Pros: * Excellent choice of food, cooked fresh daily * small, intimate hotel * close to the beach * plenty of sunbeds (low season - beginning of October) * extra duvets and pillows in rooms * snack bar - the gyros! * cheap and discounted car hire from hotel * easy access to Kos town on the bus * cleanliness around the pools * Friendly staff * comfortable lobby when waiting for check out Cons: * bathrooms in rooms where utterly disgusting. very dirty, in a desperate need of an upgrade - dirty / stained / peeling silicone, holes in walls, window cills / windows filthy, toilets / sinks / baths stained with limescale and grime, taps / plugs rusting and manky. * pools themselves not very clean, lots of dead bugs which where still present the following day * wifi - terrible. it is free, but the signal is appalling * beach beds - these are NOT FREE. You have to pay for them, considering it's an all inclusive hotel these should be included? * no courtesy room for a shower / to get changed if you are only getting picked up late * mattresses stained! no protection other than a top sheet, when my son accidentally wet the bed they just covered this over with a clean sheet - the stain was still present. i tried to scrub this off myself, but you could see previous stains. Suggestions - supply wristbands - this hotel is completely open, anyone could walk in and you wouldn't know if they were a guest of this hotel or not, wristbands would also be a good idea for the use of beach beds. Upgrade your bathrooms, they are very shabby and we were not impressed at all. Upgrade your plastic beakers for all inclusive drinks. Rough edges, stained beakers - not great. I really appreciate the reusable plastic, but they were a bit grotty All in all, it's a 3 star hotel, nothing more. We chose this hotel for the amazing reviews and we were massively let down, i think we had higher expectations. there's nothing much for the kids to do, there's a bit of a disco in the evening, but by 8pm they are tired and and want to go to bed - we wont return, and i wouldn't recommend for someone wanting a family holiday as there isnt much to do. We wish we had gone to the Blue Lagoon down the road! Sorry!!

Stayed here beginning of October, we were due to be with Thomas Cook in Zante so this was a last minute change. The hotel was lovely, this time of year there were not many children which made the holiday even more relaxing. The pool is large and there was no fighting for sun loungers in the morning. Our hotel room was lovely and spacious, although not all rooms are like this as we found when friends showed us their room. Room was overlooking the pool, mountains and sea. We could watch the sun setting every night from out balcony. Kos town is only a 5 minute bus ride from the hotel and the bus stops right outside the hotel. The food was lovely, there was always a lot of choice. But a special mention has to go to their Pizza. It was amazing, served every lunch and evening meals. Think I had a slice every meal time. Drinks are nice enough. But the lady at the pool bar during the day does the beat cocktails. Her Gin fizz was amazing. Evening entrainment was not up to much most night. There was a Greek night which was good. Overall the holiday was quiet and a relaxing. Would defiantly return for another relaxing week in the sun.