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Reviews
Tripadvisor Traveller RatingBased on 735 Reviews
Traveller ReviewsRanked #127 of 444 hotels in Munich
Traveller Rating
Excellent
159
Very Good
339
Average
178
Poor
39
Terrible
20
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Abs D said...
Poor experience
Travelled on 12/2025
Terrible guest service. The woman at the front desk on a Saturday morning breaks away from helping me with an accessibility issue to answer the phone and then spend more than 5 minutes on the call with the other guest while I stand and wait. When I complain about that, she shrugs. When I say that I am a Gold member, she shrugs again and says: "Everybody is a gold member." So much for benefits. I say her poor service ...
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Y9399APsaml said...
fine
Travelled on 10/2025
really nice staff, very quiet hotel. The room was decent, quite small and the bathroom was fine. Overall very clean. breakfast was very poor...
Jennifer C said...
Large, clean rooms and very friendly staff!
Travelled on 09/2023
Large, clean rooms and very friendly staff! NOT walkable to city center, but very conveniently close to light rail train which we took everyday. Front desk was very nice and helpful. Only con is tiny shower and bathroom, otherwise perfect! ...
552isabelaw said...
Do not go on summer. Air conditioner do not work properly
Travelled on 08/2023
I'd like to share my bad experience with this hotel during summer. The air conditioner do not work properly and it is a problem they know about. I was in a top floor bedroom, with low ceiling and direct sun during the whole afternoon and beggining of the night. It was simply impossible to be in the room without air conditioner. After the first night without sleep, I askded the reception to get it fixed and they told ...
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Global134514 said...
Clean, quiet, standard Mercure
Travelled on 06/2023
The hotel is in a quiet and safe neighbourhood. Typical Mercure hotel facility, clean and quiet. Quite a few restaurants nearby, self laundry is 10 minutes away. Easy to travel to city and train station by tram. Love the bakery next to the hotel. Only thing is that the hotel no longer provides kettle, you need to buy water. ...