Hotel H10 Rubicon Palace

First time in Lanzorote and Playa Blanca and we stayed at H10 Rubicon Palace from the 21st October until the 31st October. First impressions on checking in the Hotel was Wow!!! what a lovely reception area and check in was quick and we got a glass of Champagne which was very nice. When booking the holiday we paid extra for a sea view and whilst checking in we asked the receptionist if the room allocated to us had a sea view and she said yes it did. Having arrived late in the dark we couldn't really see outside until the next morning and yes we did have a slight sea view, peering through all the Palm trees on the ground floor !!! If we hadn't have unpacked our things we would have complained but I couldn't be bothered to re pack again !!! We were in room 8517 on the ground floor which was near the adventure pool for the Children and the kids club and was quite noisy !!!! The main Buffet breakfast was quite an experience, I can only say it was unorganised chaos !!! Every morning it was so busy and there was never enough glasses for the orange juice, had to wait every morning and then when they arrived they were always warm!! Cereal bowls were always running out and had to wait. It is the only 5 star Hotel I have been in and not been served tea or coffee at breakfast instead there was Coffee machines around the restaurant which kept breaking down due to the volume of people using them!!! The staff in the restaurant was quite rude I don't know whether this was because of the pressure of work. We were Half Board but only ate in the Buffet Restaurant twice and that was bad enough, not because of the food, because the food was very nice, but because of the chaos !!! .Myself and my partner went to get a dessert and when we returned to our table we found that it had been cleared and set for the next people !!! We asked the drinks waiter if we could have a bottle of wine with our meal and he said no, he could only get us a glass !!! I have never known this before in a 5 star Hotel !!! In a 5 star Hotel Men cannot normally wear shorts at Dinner, but in this Hotel the majority of the men had shorts on at Dinner. We ate most nights in Playa Blanca or the very nice Greek and Italian Restaurant just down the road. There was supposed to be 2 Adult Pools but we never came across these Adult Pools, the Chill out Pool had Children in it and so did the Privilege Pool !!!! The Sunbeds were policed, because people were reserving sunbeds and we witnessed one couple who had a polite notice put on their sunbed that if there things were still there in 35 minutes they would be removed, luckily they came back within the 25 minutes but they did exactly the same thing the morning after !!!! We walked into play Blanca a couple of days which took 45 days and the Marina is lovely, we got Taxis at night which was 4.50 Euros each way. The Hotel grounds and room are very nice and spotlessly clean, but I found most of the staff to be quite rude, especially in the Bistro and the main Buffet Restaurant. Having said all that, we did have a nice holiday, would I return to Playa Blanca, yes I would, but I would not return to H10 Rubicon Palace and it is not 5 star.

What a great hotel with a great selection of restaurants large ground area to walk around and it took forty minutes to walk in to playa Blanca. Local bus service every half hour which was great help indeed.

Stayed here in August 2019. Suitable for all age groups. Lots of activities. Best and largest bar in lobby we have experienced with all top brands. Lots of pools for various ages. Loved the little coffee shop that made lovely sandwiches. Piano player brilliant and other entertainment good.