Hotel H10 Rubicon Palace

This is a lovely (big) hotel, with lots Of pools . However when we were there lots of the pools were too cold to use - however there is a slightly heated one which most seemed to favour (we aren’t put off pools easily they were cold). The kids pirate ship pool and baby pool is warm though. Pools are salt water. The staff were the friendliest and most helpful staff I have ever experienced! Every single person I passed smiled and said hello - they are honestly amazing. I sometimes feel like I’m putting staff out at all inclusive but they were so nice it was lovely. Quick to serve and with a smile.Also our check in experience was good, with the lady offering to continue paperwork while we took our children to the room as it was late. Food is very good, and Coffee bar is a lovely touch!! Resident tortoises and fish pool were a hit with my 6 year old. It’s around a twenty minute walk along a lovely promenade to playa flamingo beach. Taxi rank and bus outside which we used no bother . So it didn’t bother us being a little bit out of playa Blanca. Our only disappointment was the room which was not as luxurious as I expected for a 5* hotel. Were offered another room but couldn’t face moving. 👍

Went for a family holiday over Easter. The hotel is quite away from Playa Blanca town itself, about 40 minutes walk or nearer an hour to the marina at Playa Blanca. That said there is a good path to walk along by the shore line and the views are very good. We chose to do this several times rather than taxi or bus which can be caught outside the door of the hotel. The all inclusive food and drink we found very good. Nice selection which changed every night in the main restaurant. But, the main restaurant was very busy at the most popular times in the evening and mornings. There was not enough waiting staff to keep on top of the number of tables and guests. It was difficult to find a table empty then once found it was usually not cleared from the previous guests. At this point you needed to find 4 different waiters to get the table ready to re-use, as each did only a single Job. The first would clear away the used dishes then a second to lay cutlery, a third to put cups / glasses down then finally a 4th to get a drink! Each had to be found and point out what needed to be done. The staff all worked hard and were constantly busy, but they had too much to keep on top of. More of a management/ organisational problem. The pool bar was good and the staff served very quickly and was not too crowded. Food was freshly made all day and good quality and selection. We used this most days for our lunch. There are 3 specialist restaurants which are included in the all inclusive food package. They are the Asian, Italian and American steakhouse. The Italian we found was the best and we really liked the food here, the pizzas were nice! The Asian we liked but didn’t think that the food was as good or the wide selection as the Italian but worth a visit if at the hotel. The steakhouse we did not have a good meal here there were several ordering errors and some of the main meals were not good quality and not rectified at all even after complaining. The piano bar is very impressive and each night there was good quality live entertainment that we all liked. This wasn’t too loud that prevented us holding a conversation. The bar staff and waiting staff in the bar were very good and we found them all friendly and helpful. Many branded spirits were included in the all inclusive package and all quality mixers used. Very good cocktails and coffees here too. The rooms were decorated to a good standard and very clean bed comfortable rooms cleaned well and quickly. We found that the reception staff were not particularly friendly or helpful in addressing several issues we had. Which was very disappointing. All our issues were addressed but took several attempts and no apology and no one seemed to care about this. A real shame as the rest of the staff and facilities of the hotel we found very good.

Stayed in the Rubicon Palace in April. Very well run hotel. Room with a sea view. Two adults and two children (4 and 7) - they loved it. Food - Stayed half board and the food was wonderful. Buffet style restaurant had a massive and constantly replenished supply of fresh food including beef, fresh fish and menu changed every day. Daily specials included beef, lamb, giant prawns, etc. Desserts were great with plenty of fresh fruit, cakes and selection of ice creams. Only paid for drinks which weren't too expensive. Breakfast was also a brilliant selection of fresh fruit, pancakes, omelettes, pastries, etc. Staff friendly and very attentive Only slight let down was the night we dined at the Italian themed restaurant. Wouldn't bother with this as the food is in no way an improvement on the buffet restaurant. Waiter suggested 'macaroni cheese' for our four year old and what came was a bowl of plain pasta with grated cheese on top - very lazy. She ate my chicken kebab quite happily. Tiramisu was nice. Kids enjoyed a couple of visits to the 'mini disco' and 'Daisy Club' where they did science experiments, played boule, etc Staff full of energy and fun. With young kids in the same room it was excellent that we were well away from the night-time activities so they could sleep in peace. Swimming pool well maintained and great for young kids. For lunchtime meals we headed along the coastal path to local restaurants which did good reasonably priced food. There are also some small beaches along the coastal path which have surprisingly good snorkelling / rock pools to explore.