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Reviews
Tripadvisor Traveller RatingBased on 911 Reviews
Traveller ReviewsRanked #109 of 231 hotels in Seville
Traveller Rating
Excellent
459
Very Good
206
Average
89
Poor
66
Terrible
91
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Vasarė T said...
A 5-Star Fraud: Total Disrespect and Medieval Service
Travelled on 02/2026
A 5-Star Fraud: Total Disrespect and Medieval Service
Rating: ⭐ (1/5)
I have stayed in luxury hotels across the globe, but this place is an absolute joke. To call this a "5-star" establishment is a blatant lie; you would have to be an absolute moron to believe this hotel meets international standards. Our entire stay felt like being treated as if we were peasants from the Middle Ages.
The Service (or lack thereof...
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Alejandro S said...
Extremely uncomfortable and noisy mattress
Travelled on 01/2026
Terrible hotel for a supposed 5-star rating, it feels like a scam. The mattress was very uncomfortable and old, and the bed was noisy; every time you moved, it creaked and the springs were audible, plus the whole bed shifted, making it very unstable. The sheets were old, and the duvet cover was torn, which I find unacceptable for a hotel of this category.
The room is very large and spacious, although it shows some s...
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jamesarthurML said...
Cozy, modern hotel with fantastic views
Travelled on 12/2025
Modern, cozy hotel with fantastic views.
I was located on floor 33 (the highest where they have rooms) and the views were awesome....
katja z said...
Do not recommend
Travelled on 11/2025
Love the view, but other than that not worth the price. We asked for early check in and luggage storage, because our flight was in the morning, got a nice email that we can check in at 12.. when we arrived at the reception they were in shock, also a little rude.. baby crib was dirty and torn on many spots. The remote was not working, they did not come to fix it (change batteries) in our 3 day stay.. we hung a do not...
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DDignum said...
Shockingly awful.
Travelled on 10/2025
There is so much wrong with this hotel from our arrival to our early checkout. Yes we complained, yes we changed rooms but nothing rectified. Toilet couldn't be fixed and 2nd room had shower blockage that they did not fix. Standing in back up water is disgusting. Hole in our bedshert, one pillow each, stiff towels. Shabby dirty and stained settee in 2nd room, dirty rooms overall that are not sufficiently cleaned th...
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