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Reviews
Tripadvisor Traveller RatingBased on 1000 Reviews
Traveller ReviewsRanked #39 of 185 hotels in Sofia
Traveller Rating
Excellent
235
Very Good
352
Average
213
Poor
103
Terrible
97
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
GEORGIA Y said...
Good hotel bad breakfast
Travelled on 11/2025
Very big hotel. Clean rooms.
The receptionist not smiling at all.
The breakfast not good i was very disappointed. It is a five star hotel. Not big variety.
The croissant and cakes not fresh....
Jingojoe said...
BAD due to cigarette smell everywhere
Travelled on 11/2025
Liked · room was good size, bed comfortable, breakfast very good, polite employees, great pool
Disliked · Cigarette smoke everywhere, including hallways, smoke penetrating in rooms, I had to open constantly the window in the room. Will not stay again here. Reception area and the whole floor is obnoxiously smelling of cigarettes; the whole hotel and the elevators smell of cigarettes- it is a shame!!!!!!!!! This is ...
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NaijaBrit said...
Tired Five Star - rooms in need of refresh
Travelled on 10/2025
My first time in Sofia and our business associates booked me a room at the Marinela Sofia.
Plus points:
The grandeur of the Lobby
Variety of restaurants
Excellent breakfast buffet
Great indoor pool and gym
Room for Improvement
Room itself is very dated and not reflective of a five star hotel
Curtains did not shut properly, came off the rails!
Bed is springy, pillows and duvet too flat
No work desk (it has a TV ...
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Dennis J said...
Unacceptable lack of care after injury disappointing for a 5-star hotel
Travelled on 06/2025
During our visit to Hotel Marinella, my mother walked headfirst into the sharp edge of a glass door that had been left wide open in the middle of a hallway directly in the walking path. This was not a case of someone walking into a dirty or transparent door. The door was open and positioned in such a way that the edge was facing oncoming guests, completely without warning.
She hit her head hard and immediately dev...
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Yossi B said...
unpleasant hotel
Travelled on 05/2025
The hotel is 5 stars but the service level is 3 stars. The rooms were cleaned after 5 pm and only after we asked the reception several times to send the cleaners.
In general, the cleanliness level of the hotel is low.
The safety level is low, for example the bathtub is very high and it is really dangerous to get off it after bathing.
The maintenance level is low, for example the equipment in the bathtub is loose.
You...
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