Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 987 Reviews
Traveller ReviewsRanked #35 of 180 hotels in Sofia
Traveller Rating
Excellent
235
Very Good
352
Average
210
Poor
101
Terrible
89
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Raj R said...
Give this hotel a wide berth. Plenty of much better options
Travelled on 06/2024
This hotel has definitely seen better days. I wish I had taken a picture, but I somehow didn't. The carpet in our room actually had, what looked like, body fluid stains on the carpet. Where do you see such things any more (at least a supposedly 5* hotels?)
And the beds were "springy"--by that, I mean, you could actually feel the springs on your body! It would by funny if it weren't uncomfortable.
And the service i...
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Lisa H said...
One of the worst hotels we have ever stayed in
Travelled on 06/2024
One of the worst hotels we have ever stayed in.
Location and interior and grounds superb. Loved the peacocks in the ground.
BUT it is all about the look downstairs and the service is abysmal.
Air con broken so rooms were baking hot. The manager gave us a portable air con device but the next day a burly maintenance man came to our room and took it out and snarled the word "reception" at us and left us with no air con...
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Helen F said...
Far from 5 Star
Travelled on 05/2024
Really disappointing air con switched off at owners request for whole hotel. Staff rude, beds really uncomfortable. Manager would not come down to reception to be spoken too.
Bar staff shortage so you have to wait 45mins for a drink. The peacocks and swans were a lovely touch in the garden however the children being able to chase them and pluck the feathers I didnt like. Would I return No. Rooms are not cleaned ev...
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SALOSAN said...
Bulgaro-Japanese Fusion
Travelled on 04/2024
An interesting fusion of Japanese ideas for a hotel in the Balkans! Enjoyable business stay in this hotel, which is part of a large complex comprising various restaurants, a nightclub and a lovely Japanese garden. Comfortable room (not so comfortable bed) and good breakfast. All in all, a very pleasant stay....
WorldGlutton said...
Some improvement needed !!
Travelled on 04/2024
Group check in on 15 April 2024 was a breeze.
Our Rooms 719/721 well set up , has coffee making machine
with coffee/tea & complimentary bottles of drinking .
Full set of bathroom amenities however rooms do not have airconditioning ,
we had to keep window open to get some air to sleep.
Room is run down, dirty with cabinet door broken too beneath the window sill.
Hotel lobby has too much decorations. It has a beau...
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