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Reviews
Tripadvisor Traveller RatingBased on 3678 Reviews
Traveller ReviewsRanked #15 of 159 hotels in Toronto
Traveller Rating
Excellent
1918
Very Good
1180
Average
387
Poor
115
Terrible
78
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Escape29489888353 said...
They want to charge you for existing.
Travelled on 12/2025
I went on business and I'm not even paying for this trip and I felt like I'm getting ripped off at every moment.
There is a hidden 'Amenity' fee at check-in for $25/day that is worthless. It's a cash grab. Here is what it provides.
$10 Credit for lunch or dinner at Azure Restaurant, per night of stay (non-cumulative) - Overpriced anyways.
24/7 health club access
High-speed internet (This barely works, I coul...
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severus said...
Great hotel
Travelled on 12/2025
This is a great hotel. Great location, great staff, great rooms. Special thanks go to Victoria, house keeping, Sherine concierge, and Fernando, outstanding staff members.
We were treated like royalty. Get club room access it's well worth the extra, a quiet and relaxing place all day (lovely breakfast and, food and drinks early evening). Everyone so friendly and helpful. It's difficult to think of anything to criti...
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FamDuby said...
Peter in Azure at the Intercontinental
Travelled on 11/2025
Found myself charmed by the quiet attentiveness of the good people at this Intercontinental. The front desk were super helpful but my favourite of all was Peter in the
Azure restaurant who made me (a woman travelling on her own ) feel so comfortable and looked after. I first encountered him in the restaurant where he was super helpful in my menu choices but then noticed when I was running out of ketchup for my frie...
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Robin T said...
Friendly Staff, Spacious room & Excellent lounge
Travelled on 11/2025
My wife and I very much enjoyed our stay in a Club Premium room.
Check In: Paul at the front desk was super friendly and helpful. He clearly explained all of the benefits we had because of the Ambassador program (including the room upgrade and the hotel credit), and really made the start of our stay a special experience.
The Room: The bed was very comfortable and the room was spacious. The bathroom shower had ...
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AmericanPhotographer said...
Love the Location and Staff, Outdated Hotel
Travelled on 10/2025
Weve been staying at the InterContinental Toronto almost once a year, and while it continues to offer reliable comfort and good service, the property is starting to show its age.
Pros:
The location remains one of the best in downtown Toronto close to Union Station, the waterfront, and great dining options.
The staff continue to be friendly, attentive, and professional.
The lounge service and offerings...
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