I've now stayed at the St. Gregory three times, each time about July 31. Each time, one or more things did not work in my room. This year, it was the Keurig coffee maker. The staff member who came to look at it (and offered to replace it) spoke no English so were dealing with translations on her phone. I haven't had to do that outside of China. Anyway, If Everything in Your Room Works, It's Not the St. Gregory....