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Reviews
Tripadvisor Traveller RatingBased on 1899 Reviews
Traveller ReviewsRanked #134 of 159 hotels in Washington DC
Traveller Rating
Excellent
685
Very Good
550
Average
282
Poor
181
Terrible
202
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Dawson3T said...
Will pay not to stay here.
Travelled on 04/2024
I checked in around 10pm after a full day of travel and the hotel didn't even have a room ready for me. So I had to wait another 30-45 minutes before I could set my things down. That same night I woke up sweating because the AC stopped work and it was over 80 degrees in my room. I tried to fix the AC myself, but nothing was working. When I called down to the desk, they didn't answer for 10 minutes. When I finall...
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Artur M said...
Good!
Travelled on 04/2024
Hyatt Hotel of Washington DC - US Capitol is a very good hotel!
Service is great and rooms are good!
The front desk worker Caitlin S. is a good worker (great service)!...
Jen H said...
Building Needs Major Updates
Travelled on 04/2024
Kind staff was their saving grace. Otherwise my stay was miserable. Several colleagues also stayed there and agreed. Some didnt even have a functional air conditioner when it was 85 degrees! My air conditioner was functional but blew very moldy-smelling air. Asked for some air freshener and they said theyd send someone up. Waited for hours and called again. Then they came and sprayed air freshener in the room. My b...
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D9030BLluigim said...
Horrible experience!
Travelled on 04/2024
I travel a lot for work. This has been my worst experience. Rooms are very noisy, as the hotel is on a main street. They have a noise machine in the room, just to give the idea. Some rooms don't have a proper shutter or curtain, so you have to sleep with light. However, the main problem is their reception. People are friendly, but they are not enough to take care of all the rooms. And the rooms have several problems....
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J2310YLlaurenb said...
Nevaeh is wonderful! :)
Travelled on 04/2024
Nevaeh is the friendliest front desk staff member Ive ever encountered at a hotel in my life. Ive traveled quite a bit. She goes above and beyond to make you feel comfortable and address your needs. She is key to the hotel experience. She starts everyone off on the right foot :)...