Jaz Saphir Palace & Spa

This review is for a 10 days stay in September of 2019. I have to say that the 1st impression was not very good, after arriving in the room, there was sand/dirt on the floor (and mold in the back wall), and the shower had pieces (i really mean pieces) of someones hair. It looked like it was not cleaned at all. The phone was dead (and it stayed dead until we leave) and the tub was dripping, and the door blocked every time we opened it (but it was fixed on that night). After all that, in the days after the things got better, room was better cleaned. I have to say that the safe is not for use (unless you pay for it - even in 2 stars that dont happen). Speaking about the good things: the location is a must... very good, with beach, medina, markets and everything you need nearby. A lot of place to park the car. The food at the reataurant is very good, with a lot of variaty, for all tastes, and they change everyday (only the desert was a bit disapointing - lots of the same). I went with half pension, so i had to buy the drinks (but thats ok), whats not ok is everytime you order a drink you have to pay right away. it unconfortable paying everytime you want a need drink (they shoud have a system where it shoud be registered in the room number, and them we could pay for everything at the end of the dinner)- or somethings else. Also the foos should have tags (because sometimes its difficult to identify that is the meat). With all that, I really have to say that the waitress were very amabile, and i have to specially thanks to "Saleh", because he helped us everyday, very enjoyable, prestative a being a really good employee. People like him really made or stay more enjoyable. The breakfast is superb :) i will miss those crepes :) The last thing i have to say is about the beach, is beatutifull...... but.... very dirty (as you can see on the photos). There was a lot of algae, but no one cleaned. Other client made a complaint, they came to the beach (all said "yes, yes yes") but from day 1 to day 9 the beach was the same (the path we marked to pass, stood there all the time, soo not new algae... old one not cleaned). The beaches from other hotels were better, so that made us not relaxing at our own beach and search for others. On the other side, the pool is delicious........ really! Good environment, good music, and.... clean water. In the end... if I would go back, would I stay there again? YES, without thinking twice :) so i recommend :)

I came home from this hotel two days ago. I've been here twice for 1-1 weeks. Beautiful hotel, fantastic people and fantastic service. I recommend this hotel to everyone! If I travel to Tunisia again, I will only go to this hotel again. Thanks for everything! :)

Have to say the four of us had the best time ever. Yes it may not be a typical 5* but we couldn't have been looked after any better. The guys at reception were always very helpful and polite. But the guys in the restaurant couldn't have done anymore for us. I don't know how too spell his name but it's something like chouke, firass and salah, thank you for making our stay one too remember. We can't forget Mohammed (mamsy) at the pool bar he rocked the tunes.. We shall be back!