Bacolet Beach Club

I stayed here in February for three nights and the experience was everything I hope it would be. The staff were very friendly and helpful, especially the front desk team. They have two swimming pools and a private beach and they provide transportation to just about anywhere on the Island.

Everything about the hotel definitely exceeded every expectation. Friendly staff, clean rooms and great food. There is also a wonderful private beach equipped with a beach bar and tree swing. Will definitely return.

Staff were really friendly and hard working, the setting of the hotel and it's private beach are very nice. However, the hotel is very tired and anyone expecting 4* quality (as advertised) will have every right to feel disappointed and mislead. We had a "junior penthouse", so a premium room. It was worse than shabby, it was grubby and in a state of some distress. I have no idea when any money was last spent on it, likely many years ago. The bathroom fittings were shocking (see photos) and the electrical fittings unnerving. The wardrobe doors were frankly dirty. We complained about the room and told we'd get moved after 4-days, nothing came of this. Meanwhile the water went off on more than one occasion and for the last two day's, the bedroom and bathroom were not cleaned, although, bizarrely, clean towels were left but soiled ones were not taken away. The restaurant whilst in a nice setting and with lovely staff, was distressed. The veranda rail had paint peeling so badly it stuck to your skin if you made the mistake of leaning on it. Food was fine albeit at breakfast, it was hit and miss if you could find all of the basics available each day. Management disputes this but that was the case. If you want cheap and cheerful then you'll be fine here but, if like us, you paid for a premium product on the back of a Virgin Holiday's brochure, then you will likely be disappointed and certainly, if you are unlucky enough to have booked a "junior penthouse".