Frequently Asked Questions

How much will it cost to cancel my holiday?

The cost to cancel your holiday, or to remove passengers from the booking will vary depending on how much time there is before you’re due to travel and which airline you’re flying with.

If you’re travelling on a TUI flight, you’ll find details of the charges in the booking conditions.

If you booked with a low deposit, the full deposit amount stated on your confirmation invoice will need to be paid when you cancel.

Please read through our terms and conditions for more details of the charges.

If you’ve only booked a hotel, the cancellation charges are different. You’ll find details of these in our booking conditions.