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  1. What is Manage My Booking?

  2. How do I log in to Manage My Booking?

  3. How can I make a change to my booking?

  4. How much will it cost to cancel my holiday?

  5. How much would it cost to change a name on my booking?

  6. Why can't I manage my booking online?

  7. Step-by-step guide to changing your booking on our website

  8. I want to cancel my booking and receive a cash refund - what should I do?

  9. Will I get a refund or extras or upgrades that I booked for my holiday?

  10. My holiday's been cancelled for a second time - where do I stand?

  11. I'm due a full refund, but have only received a partial refund so far - why is this?

  12. I've heard that my hotel won't be open for my holiday dates - will my holiday be cancelled?

  13. How do I change or cancel a booking that was made using a refund credit?

4) How much will it cost to cancel my holiday?

Unless we've cancelled your booking or given you the option to cancel your booking, any cancellations are subject to our standard booking terms and conditions. We know how important flexibility is at the moment, so we've introduced a flexible changes policy for selected bookings.

How much it costs to cancel your holiday, or to remove passengers from the booking, varies depending on how much time there is before you're due to travel and which airline you're flying with.
Our cancellation charges cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements.