Frequently Asked Questions

What is Manage My Booking?

If you booked your holiday on our website or on the app, you can use Manage My Booking to make changes to your trip, including making payments towards your holiday.

To log in to Manage My Booking, you’ll need the following details:

– Booking reference, e.g. 12345678

– Lead passenger surname

– Departure date

Please contact us to make any other changes or if you have any problems logging in. If you’ve booked accommodation only, you’ll also need to contact us directly.

If you booked one of our holidays through another company, you’ll need to speak to them directly to make changes.

You may be charged a fee if you change or cancel your holiday. You’ll be able to see if this applies before you complete your change or cancellation. You can also find out what the fees are in our booking conditions.