3) Can I take my wheelchair?
You can take your wheelchair and one other mobility item free of charge on TUI flights, alongside your normal baggage allowance. However, you'll need to let us know at least 48 hours before you travel. You should make sure you've got insurance to cover its full value. We'll carry up to 2 pieces of mobility equipment needed for the journey, per person.
If you're taking a manual, collapsible wheelchair, you can arrange this through our Flight Extras website. For any other wheelchair type you'll need to contact our Customer Welfare Team on 0203 451 2748 so we can arrange for it to be carried.
If you're flying with another airline, give our Special Assistance team a call on 0203 451 2748 and we'll contact them to see if your wheelchair will fit onboard. If you're not sure who you're flying with, take a look at "Which airline am I flying with?"
Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
If you've got an electric wheelchair, you'll need to let our Special Assistance Team know so we can make the necessary arrangements. Please let us know the make and model of your wheelchair when you call, as well as it's dimensions, weight and battery type. Please also check your wheelchair will fit into the aircraft hold - you'll find the door measurements on our Special Assistance page.
It's essential that you call us on 0203 451 2748 before you book to make sure we can carry your wheelchair - there's a limit on how many electric mobility aids we can take on each flight. If you've already booked your holiday and need to take a wheelchair, please call our Special Assistance Team on 0203 451 2748. If you don't let us know before you book and we can't carry your wheelchair, you might need to pay extra to change your booking. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
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