Frequently Asked Questions

I’ve booked an experience but haven’t received a confirmation email – has my booking gone through?

If you haven’t received an email confirmation for your experience booking, please check your spam or junk mail folder.

If you still can’t find it, please contact our Experiences team on +44 20 3467 9700.* Please have the date you selected and the experience name ready when you call, as this helps us find your booking.

*Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.