Frequently Asked Questions

I’m due a full refund, but have only received a partial refund so far – why is this?

Due to card payment regulations, if you paid for your holiday in instalments – for example, you paid a deposit then two further payments – we have to refund each transaction individually. So, you might notice a refund that’s smaller than you expected coming into your account. Don’t worry – if you’re entitled to a full refund, all your payments will be refunded to you via your original payment method. If you paid different transactions via different payment methods, you might notice a delay between your refunds, but rest assured that you will receive your full refund.