Frequently Asked Questions

I’ve heard that my hotel won’t be open for my holiday dates – will my holiday be cancelled?

Please be assured that we’re working closely with all of our hotel and resort partners to find out what other great hotels are available at the time of your holiday. For package holiday customers, we’ll be in contact with you to discuss your options as soon as we can. Accommodation-only customers will receive an automatic refund within 14 days of receiving their cancellation email if we have to cancel.