1) Why did I get a Confirmation of Check-in document instead of a boarding pass when I checked in online?

If you're flying with TUI or any of the airlines listed below just to the USA, Mexico, Jamaica, Cuba, Costa Rica or Thailand you'll get a Confirmation of Check-in document which you'll need to print at home, instead of the usual boarding pass. This is because of the different regulations for travelling to these countries or travelling with another airline.

- Air Europa (flight prefix AEA)
- Albastar (flight prefix JQ)
- ASL Airlines France (flight prefix FPO)
- ASL Airlines Ireland (flight prefix ABR)
- Evelop Airlines (flight prefix EVE)
- Germania (flight prefix ST)
- Norwegian (flight prefix D8)
- Travel Service (flight prefix QS)
- TUI operated by Norwegian (flight prefix BY)
- Volotea (flight prefix VOE)

What you need to do
If you've got a Confirmation of Check-in document, it means you're checked in, with your seat numbers and luggage confirmed. However, you'll need to go to one of the Airline bag drop desks when you get to the airport to swap your Confirmation of Check-in document for boarding passes. You'll need the boarding pass when you go through security.

If you can't print the confirmation of check-in document, please go to the Airline bag drop desk when you arrive at the airport, and you'll be given your boarding passes. 

NEW You can now check-in online anytime, anywhere, even on your mobile. Mobile boarding passes are also available on selected routes. Go to the Flight Extras page to find out more.