Frequently Asked Questions
FAQ Categories
Frequently Asked Questions
On arrival at the destination
Are car seats provided on transfers?
Car seats are not a legal requirement for your overseas coach transfers, so they’re not something we’ll usually provide. It’s also worth noting that in some destinations they’re not required for taxi transfers either. If you’d like to take your own car seat, you can check this in with your hold baggage at the airport – it won’t count towards your luggage allowance.
If you’d like us to provide a car seat once you reach your destination, this can be requested but it’s not guaranteed. Give us a call on 0203 451 2690 and we can check this out for you.
Does my baby get a separate seat on the resort transfer?
Infants under two don’t get their own seat on the resort transfer. Instead, they need to sit on an adult’s lap.
Why do I need to pay extra for my coach transfers?
We charge extra for coach transfers when you book certain types of holiday.
The cost of the transfers is included in the holiday prices you see in your search results and on the Accommodation Details page. When you get to the Travel Options page, you’ll see a breakdown of how much the transfers cost and you can also remove them from your booking.
How long will my resort transfer take?
Take a look at the Hotel Details page for details on how long the trip will take, as each hotel is different.
Transfer upgrades such as private taxis are available on most of our holidays, you’ll have the option to upgrade to these when booking your holiday. If you’ve already booked and would like to find out more, then log in to your Customer Account or Manage My Booking. If you booked in a store, you should visit or get in touch with the store where you booked or call us on 0203 451 2690.
How will I find my taxi when I arrive in resort?
In most airports our international TUI team will be available to meet you at the airport, you will find them by looking out for the blue TUI uniform. They will direct you to your private transfer driver.
In some airports your driver will be waiting for you directly with your name displayed on a board – look out for the TUI smile.
How will I find my coach transfer when I arrive in resort?
If you download the TUI app before you depart https://www.tui.co.uk/destinations/info/my-tui-app
you can then save time on arrival by checking your TUI app to see your coach number. And when you have cleared security, you will be greeted by our destination team and/or your driver – look out for the TUI Smile.
Will a Rep meet me at the Airport?
If you booked a transfer with us, you’ll be greeted by a rep at the airport, just look out for the TUI Smile