Frequently Asked Questions

Will I get a refund or extras or upgrades that I booked for my holiday?

If you booked any holiday extras with us at the time that you made your booking online or in Manage My Booking, like extra legroom seats or additional luggage, the amount you paid for them will be included in your refund. This also applies to any extras bought through holiday-extras or if you purchased AXA Insurance travel insurance through First Choice.

If you booked any other extras with us, we’ll proactively contact you.

If you booked any extras through a third party, you’ll need to contact them directly.