Frequently Asked Questions

How do I make a complaint about my booking?

We’re sorry to hear you’ve got a complaint. Whether it’s a question about your trip or you need some help once you’ve returned, our First Choice team can help. The easiest and quickest way to resolve your issue is to contact us while you’re away using the First Choice app or calling us on +4420 38 303 111. This gives us an opportunity to sort things out so you can carry on enjoying your break.

If you’ve returned home already, please email us on myfeedback@firstchoice.co.uk and we will look to resolve your issue.