Frequently Asked Questions

I’ve lost my Travel Money Card, what do I need to do?

Contact the Travel Money Card Customer Services team on 0203 1300 133 and they’ll cancel the card to prevent any further use.* If you have a Multi-currency Travel Money Card, they’ll be able to activate your second card so you can use that instead. If you have a Single Currency Card, they’ll try to arrange a Western Union money transfer if possible, or a replacement card.

*Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.