Frequently Asked Questions

Frequently Asked Questions

When will I receive my ticket?


You’ll get your e-ticket by email one to two weeks before your holiday.

Late bookings

If you book your holiday more than two weeks but under six weeks before the departure date, we’ll email your e-ticket two days after you book. For bookings made 14 days or fewer before travel, your booking confirmation will double up as your e-ticket.

Flight-only and accommodation-only bookings

If you’ve only booked a flight or accommodation, you’ll just need to take your confirmation email with you. You’ll receive it shortly after booking. If you don’t have your confirmation to hand, please make sure you have your booking reference details and lead passenger surname.

Haven’t received your e-ticket?
Log in to your Customer Account to resend your e-ticket. Alternatively, contact us as soon as possible and we’ll sort things out for you. If you’re unable to log in to your Customer Account then please contact us.